Privacy Policy
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Privacy
Privacy Policy
Privacy Policy for Pebble Studio
Websites: GetPebbleStudio.com | PebbleStudio.ai
Last Updated: March 6, 2026
Pebble Labs Pte. Ltd. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video commerce and AI platform.
1. Information We Collect
We collect information that you provide directly to us, as well as information automatically collected through your use of the Platform.
Account Information: Name, email address, billing address, and payment information (processed via third-party secure gateways like Stripe).
User Content: Videos, images, audio, and text prompts you upload or generate using our AI tools.
Usage Data: IP addresses, browser type, device information, and logs of how you interact with our features (e.g., number of videos rendered, tools used).
Communication Data: Records of your support tickets or feedback sent to our team.
2. How We Use Your Information
We use the collected data for the following purposes:
Service Delivery: To provide, maintain, and improve the Platform and its generative AI features.
Processing Payments: To manage subscriptions and prevent fraudulent transactions.
Personalization: To remember your preferences and customize your experience.
Communication: To send technical notices, updates, security alerts, and marketing communications (where permitted).
AI Improvement: To analyze anonymized usage patterns to refine our machine learning models (unless you opt out via Enterprise settings).
3. Sharing and Disclosure
We do not sell your personal data. We may share information in these limited circumstances:
Service Providers: With vendors who help us with hosting (e.g., AWS/Google Cloud), payment processing, and customer support.
AI Model Providers: We may send your Input (e.g., prompts) to third-party AI providers (like Google or OpenAI) to generate your Output. Note: Your data is subject to their privacy policies regarding API usage.
Legal Compliance: If required by Singapore law or in response to valid requests by public authorities.
Business Transfers: In connection with any merger, sale of company assets, or financing.
4. Data Security
We implement industry-standard technical and organizational measures to protect your data, including SSL encryption for data in transit and AES-256 encryption for data at rest. However, please remember that no method of transmission over the internet is 100% secure.
5. Data Retention
We retain your personal information for as long as your account is active.
User Content: If you cancel your subscription, we may delete your User Content after 30 days of account inactivity.
Financial Records: Retained for the period required by Singapore tax laws.
6. Your Rights
Under the Singapore PDPA, you have the following rights:
Access: You can request a copy of the personal data we hold about you.
Correction: You can request that we correct any inaccurate or incomplete data.
Withdrawal of Consent: You may withdraw your consent for us to use your data for marketing at any time.
Portability: For certain users, you may request to export your data in a machine-readable format.
7. Cookies and Tracking
We use cookies to analyze web traffic and optimize your login experience. You can control cookie settings through your browser, but disabling them may limit your ability to use certain features of GetPebbleStudio.com.
8. International Data Transfers
As a global SaaS platform, your data may be stored and processed in servers located outside of Singapore (e.g., United States). By using the Platform, you consent to the transfer of information to countries outside your country of residence.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.
10. Contact Our Data Protection Officer (DPO)
If you have questions about this policy or our privacy practices, please contact:
Data Protection Officer Pebble Labs Pte. Ltd.
Address: 60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051
Pebble Labs Pte. Ltd. Singapore
Email: hello@pebble.by / hello@getpebblestudio.com / hello@pebblestudio.ai

